Customer Documents & License Agreements

Below are ScienceLogic customer licenses and agreements.

Please contact sales@sciencelogic.com with any questions.

Website Terms of Use

The following terms of use (“Terms of Use”) apply to all visitors to or users of this Web site (this “Site”), which Site is owned and operated by ScienceLogic, Inc. (“ScienceLogic”). Please feel free to browse this Site; however, your access and use of this Site is subject to these Terms of Use and all applicable laws. By accessing, browsing and/or using this Site, you acknowledge that you have read, understand and accept, without limitation or qualification, these Terms of Use. If you do not agree with any of these Terms of Use, do not use this Site. ScienceLogic reserves the right, in its sole discretion, to modify, alter or otherwise update these Terms of Use at any time. By using this Site you agree to be bound by such modifications, alterations or updates and should therefore periodically visit this page to determine the then-current Terms of Use to which you are bound.

Copyrights and Trademarks

The documents and information on this Site are copyrighted materials of ScienceLogic, third parties or both. You are granted permission to display, copy and download the materials on this Site for personal, non-commercial use only, provided you do not modify such materials and that you retain all copyright and other proprietary notices contained in such materials. Except as expressly permitted in the immediately preceding sentence, you may not reproduce in any form, or by any means (including without limitation by “mirroring” on another server) any portion of the materials on this Site without ScienceLogic’s prior written consent. The trademarks, logos and service marks (“Marks”) displayed on this Site are the property of ScienceLogic or third parties. You are not permitted to use the Marks without the prior written consent of ScienceLogic or such third party that owns the Mark. “ScienceLogic” is a trademark of ScienceLogic, Inc.

Any feedback or other information you provide at this Site shall be deemed to be non-confidential and ScienceLogic shall be free to use such information on an unrestricted basis.

Global Availability

Information ScienceLogic publishes on this Site may contain references or cross-references to ScienceLogic products, programs, and services that are not announced or available in your country. Such references do not imply that ScienceLogic intends to announce such products, programs or services in your country. Consult your local ScienceLogic business contact for information regarding the products, programs and services that may be available to you.

Limitation of Liability and General Disclaimer

ALL INFORMATION AND ANY SOFTWARE AVAILABLE FOR DOWNLOAD ON THIS SITE IS PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. SCIENCELOGIC AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Although ScienceLogic has attempted to provide accurate information on this Site, information on this Site may contain inadvertent technical inaccuracies or typographical errors and ScienceLogic assumes no responsibility for the accuracy of the information on this Site. Information on this Site may be changed or updated without notice. ScienceLogic may also make improvements and/or changes in the products or services described on this Site at any time without notice.

This Site may contain links to third-party Internet sites. Your access to and use of any other Internet sites linked to this Site is at your own risk. ScienceLogic provides these links merely as a convenience and ScienceLogic does not endorse or accept any responsibility for the content, or the use, of such sites, even if they contain a ScienceLogic logo. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. In addition, the mention of non-ScienceLogic products or services is for information purposes only and constitutes neither an endorsement nor a recommendation by ScienceLogic. ScienceLogic’s obligations with respect to its products and services are governed solely by the agreements under which they are provided. If you obtain a product or service from ScienceLogic through this Site that is provided without an agreement, that product or service is provided “AS IS” with no warranties whatsoever, express or implied, and your use of that product or service is at your own risk.

IN NO EVENT WILL SCIENCELOGIC OR ITS SUPPLIERS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR SAVINGS, BUSINESS INTERRUPTION OR LOSS OR DAMAGE TO DATA, ARISING OUT OF ANY USE OF, OR INABILITY TO USE, THIS SITE OR ANY SITE LINKED TO THIS SITE, EVEN IF SCIENCELOGIC OR ITS SUPPLIERS HAVE BEEN EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Jurisdiction and Choice of Law

This Site is controlled and operated by ScienceLogic from its offices within the United States. ScienceLogic makes no representation that materials on this Site are appropriate or available for use in other locations, and access to such materials from territories where their content is illegal is prohibited. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.

These Terms of Use shall be governed by, construed, and enforced in accordance with the laws of the Commonwealth of Virginia, as applied to agreements entered into and to be performed entirely within such Commonwealth. Any action you, any third party or ScienceLogic brings to enforce these Terms of Use or otherwise in connection with any matters related to this Site shall be brought only in the state or Federal Courts located in Fairfax County, Virginia, and you expressly consent to the jurisdiction of said courts.

Last updated February 21, 2006

Permissions and Trademarks

ScienceLogic Trademark Usage Guidelines

Introduction

These ScienceLogic Trademark Usage Guidelines (these “Guidelines”) apply to all ScienceLogic organizations and employees worldwide and to ScienceLogic’s authorized resellers, customers, business partners, licensees, advertising agencies, consultants, professional writers and editors and any other third parties using or making reference to ScienceLogic Trademarks. These Guidelines set forth the authorized legal policies for using or referring to ScienceLogic Trademarks. The ScienceLogic Trademarks are among ScienceLogic’s most important and valuable assets.

A trademark is a word, name, symbol, or device that is used in trade with goods to indicate the source of the goods and to distinguish them from the goods of others. A servicemark is the same as a trademark except that it identifies and distinguishes the source of a service rather than a product. The terms “trademark” and “mark” are commonly used to refer to both trademarks and servicemarks. “ScienceLogic Trademarks” refer specifically to ScienceLogic’s master brand, namely ScienceLogic (and all associated logos and marks incorporating the master brand), and generally to all other product names, service names, program names, logos, design marks, slogans, trade dress and all other designations used to identify any product or service offered by ScienceLogic. “ScienceLogic” refers to ScienceLogic, Inc. and all of its subsidiaries, business units, and divisions worldwide.

These Guidelines are not intended to be a definitive statement of proper trademark use. ScienceLogic reserves the right to oppose any use of the ScienceLogic Trademarks that ScienceLogic, in its sole discretion, deems unlawful or improper, even if such use is not expressly prohibited under these Guidelines. Further, ScienceLogic may revise these Guidelines from time to time in its sole discretion and without notice. It is your responsibility to comply with the most current version of these Guidelines. You should therefore periodically visit the ScienceLogic.com Web site for updated versions of these Guidelines.
Guidelines for Use and Crediting of Trademarks

A. Rules of Proper Trademark Use

Proper use of ScienceLogic Trademarks reinforces their role as brands for ScienceLogic’s products and services and helps prevent them from becoming generic names that can be used by anyone. Examples of former trademarks that became generic terms are “aspirin,” “cellophane” and “escalator.” By adhering to the following rules, you help protect ScienceLogic’s investment in the ScienceLogic Trademarks:

1. ALWAYS use ScienceLogic Trademarks as an adjective, accompanied by an appropriate generic noun. ScienceLogic Trademarks are adjectives and should not be used as nouns, verbs, or in the possessive or plural form. Because a trademark is an adjective, you must use a generic noun in association with each ScienceLogic Trademark the first time the mark appears in text, and as often as reasonable after that. You need not include generic names in headlines, package titles, and documentation titles.

For example:

The benefits of EM7 solution Not: EM7’s benefits
Two EM7 installations Not: Two EM7s

2. ALWAYS use ScienceLogic Trademarks in the ways they were intended to be used. Do not use ScienceLogic Trademarks for goods or services for which they were not originally intended. Do not make puns out of them or portray them in a negative light. Do not vary ScienceLogic Trademarks by changing their spelling, hyphenating them, abbreviating them, or creating acronyms out of them. Review the ScienceLogic Trademark List to make sure that you are properly spelling and capitalizing marks.

For example:

ScienceLogic certified partner program Not: SL certified partner program
ScienceLogic Not: Science-Logic

B. Proper Trademark Attribution

Proper trademark attribution through trademark symbols and credit lines helps make the public aware of ScienceLogic Trademarks and helps prevent them from becoming generic terms. Credit lines also help clarify that the ScienceLogic Trademarks belong to ScienceLogic. Accordingly, you must attribute ownership of ScienceLogic Trademarks to ScienceLogic by using trademark symbols (TM or SM or ®) and credit lines as detailed below.

Trademarks may be designated by two types of symbols: TM (for goods) or SM (for services) for marks with pending applications to register and for unregistered common law marks, and ® for marks (for goods or services) registered in the U.S. Patent and Trademark Office. The appropriate symbol is placed immediately after the trademark in superscript font (e.g., TM or SM or ®), but if such font is not available, then using the symbols in parenthetical form is also acceptable (e.g., (TM) or (SM) or (R)).

The ScienceLogic Trademark List attached to these Guidelines lists the ScienceLogic Trademarks with which you should use trademark symbols and the appropriate symbol to use. This list will be updated regularly.

1. Trademark Symbols

The following are guidelines for the use of trademark symbols:

  • On products and packages and in letters, memos, press releases, white papers, advertising, slides, foils, video, and other multimedia presentations:
  • Properly designate (with ®, TM or SM) all ScienceLogic Trademarks at the most prominent use (usually a headline) and again on the first occurrence in text or body copy.
  • In the case of presentation graphics, ScienceLogic Trademarks should be designated with the proper trademark symbol on each page, slide, and foil.
  • In the case of ScienceLogic Trademarks associated with multiple model numbers, such model number may appear after the ScienceLogic Trademark and before the appropriate noun or product name. For example: EM7TM E1500 IT Management System
  • In newsletters, magazines, and publications containing multiple articles, properly designate (with ®, TM or SM) all ScienceLogic Trademarks on the first occurrence in the Table of Contents, in headlines, and on the first occurrence in EVERY article in which they are used.
  • In brochures, annual/quarterly reports, books, technical documentation, and other bound documents, properly designate (with ®, TM or SM) all ScienceLogic Trademarks on the first occurrence in the Table of Contents, in headlines, and on the first occurrence in the text.
  • In all charts or graphs, properly designate (with ®, TM or SM) all ScienceLogic Trademarks, as such charts and graphs could be copied or pulled and used independently.
  • In all tag lines incorporating a trademark slogan, e.g. “[ScienceLogic Inside]. TM”, always use the trademark symbol in every reference.

Please note that laws concerning the use of trademarks or product names vary by country. Some countries have severe criminal and civil penalties for improper use of the registration symbol. Therefore, do not use the registration symbol (®) in countries where the trademark has not been registered. Always consult a local attorney for additional guidance.

2. Credit Line

All written text (including text on or in product packaging, manuals, advertisements, promotional materials, and Web pages) bearing ScienceLogic Trademarks should include the following trademark attribution line crediting ownership of ScienceLogic Trademarks to ScienceLogic:

“ScienceLogic, EM7 and their logos are trademarks of ScienceLogic, Inc. in the United States, other countries or both.”

This attribution line can be modified to include only the ScienceLogic Trademarks referenced in a specific piece of written text. For example, if the written text references only the non-stylized ScienceLogic mark (but not the ScienceLogic logo), the applicable attribution line should read:

“ScienceLogic is a trademark of ScienceLogic, Inc. in the United States, other countries or both.”

The credit line may appear anywhere on the text, but typically is displayed on a copyright page, the back of a package or at the end of a document or Web page.

C. Use of ScienceLogic as Trade Name

Trade names are the actual business names of companies. Trademarks and trade names are not the same, even though many companies use their trade names as trademarks. If you are using “ScienceLogic” as a substitute for ScienceLogic, Inc., you are using it as a trade name. Because they are nouns, trade names can be used in the possessive and do not require a generic term or a trademark symbol. Thus, you should not use a TM after “ScienceLogic” when it appears as part of the full corporate name or as a trade name.

For example:

Corporate Name: This system is offered by ScienceLogic, Inc.
Trade Name: This system is offered by ScienceLogic.
Trade Name: ScienceLogic’s latest IT management offerings are outstanding.
Trademark: The ScienceLogicTM IT management system offerings lead the industry.

Third Party Use of ScienceLogic Trademarks

Except for permissible uses of ScienceLogic Trademarks (but not logos) as further described below, all third-party use of ScienceLogic Trademarks requires an express prior written license or permission from ScienceLogic. Such license or permission may be contained in your written agreement with ScienceLogic. If you have a written agreement with ScienceLogic governing your use of any ScienceLogic Trademarks, you must follow any additional or different requirements contained in such agreement applicable to your use of ScienceLogic Trademarks.

If you do not have an applicable written agreement with ScienceLogic permitting your use of ScienceLogic Trademarks, your use of ScienceLogic Trademarks (other than the permissible uses set forth below under “Permissible Use”) requires ScienceLogic’s express prior written permission. Please forward your written request, along with a detailed description of the intended use, to trademarks(at)ScienceLogic.com and we will respond to your written request via e-mail. For the avoidance of doubt, these Guidelines do not constitute ScienceLogic’s permission to use any of the ScienceLogic Trademarks.

After you have obtained the necessary written permission or license from ScienceLogic to use the ScienceLogic Trademarks, your use of the ScienceLogic Trademarks will be governed by the terms and conditions of these Guidelines and any other applicable agreements and written guidelines provided by ScienceLogic (such as logo usage guidelines). If there is a conflict among the terms in (i) these Guidelines (including any permissible uses described below), (ii) your applicable written agreement or permission, and (iii) any other written guidelines applicable to your particular use of ScienceLogic Trademarks (e.g., logo usage guidelines), the terms of the other applicable written guidelines prevail over the terms of these Guidelines, and the terms of your applicable written agreement or permission prevail over the terms of these Guidelines and the other applicable written guidelines.

A. Permissible Use

You may make “fair use” of ScienceLogic Trademarks (but not logos) in order to make true and non-misleading factual statements about ScienceLogic and ScienceLogic products or services. In addition, you may make “fair use” of ScienceLogic Trademarks (but not logos) to truthfully communicate that your product or service is compatible with, or was designed for use with, a ScienceLogic product or service by using accurate, descriptive taglines such as “for use with ScienceLogic EM7 enterprise management systems” and “works with ScienceLogic EM7 software” in connection with your product or service name, provided such use is not misleading as to ScienceLogic sponsorship, affiliation or endorsement of your company or your products or services. Within text or body copy, such taglines may appear in the same type as your product or service name. On product, packaging, advertising and other collateral where your product or service name is displayed apart from body copy, make sure that the tagline appears in significantly smaller type than your name. You should also distinguish the tagline from your mark by using a different font or color. This is important to avert any implication that your product or service is produced or endorsed by ScienceLogic.

B. Prohibited Uses

You may not use ScienceLogic Trademarks in a manner that could cause confusion as to ScienceLogic sponsorship, affiliation or endorsement of your company or your products or services. Take particular care not to use ScienceLogic marks as set out below:

1. Company, Product or Service Names. Do not use ScienceLogic Trademarks or potentially confusing variations as all or part of your company, product or service names without an express written agreement from ScienceLogic permitting such use (consult your applicable agreement with ScienceLogic to determine whether and under what circumstances you can use ScienceLogic Trademarks in this way). If you wish to note the relationship of your products or services to ScienceLogic products or services, please use an appropriate tagline as detailed above under “Permissible Use.”

For example:

XYZ for EM7 IT management Not: EM7 XYZ or XYZ EM7

2. Domain Names. Do not use ScienceLogic Trademarks or potentially confusing variations in your Internet domain name. This helps prevent Internet users from being confused as to whether you or ScienceLogic is the source of the Web site.

3. Logos. ScienceLogic generally does not permit third-party use of its logos or design marks, and you should not use them unless you have a written agreement or written permission from ScienceLogic expressly allowing such use. Written requests for written permission, along with a detailed description of the intended use, should be forwarded to trademarks(at)ScienceLogic.com and we will respond to your written request via e-mail. If you have met ScienceLogic’s requirements to obtain a license or permission to use a ScienceLogic logo and have a valid logo agreement or written permission currently in effect with ScienceLogic, use of that logo must conform to the terms of the applicable agreement or written permission. Guidelines for using ScienceLogic logos will vary depending on the logo program and the terms of your written agreement or permission and will not be addressed in these Guidelines. For example, different logo programs may have additional or different requirements so you must consult the guidelines applicable to the specific logo for any additional or different requirements applicable to your use of ScienceLogic logos. If you wish to inquire about a particular logo program such as the “ScienceLogic Certified Partner” logo program, please contact your ScienceLogic account manager or sales representative.

4. Trade Dress. You must not imitate ScienceLogic trade dress, type style, or logos. For instance, do not copy ScienceLogic packaging for use with your product or service or display your product or service name in the distinctive logotype associated with the ScienceLogic logo.

5. Other Prohibited Uses. You may not use the ScienceLogic Trademarks in violation of any applicable laws or governmental regulations. You may not use the ScienceLogic Marks in connection with any disparaging statements about ScienceLogic or its products or statements that otherwise reflect poorly on ScienceLogic or impair the value of, or goodwill associated with, the ScienceLogic Marks.

C. Policing

In the U.S. and other jurisdictions, trademark owners have a duty to police the use of their marks. Therefore, if you become aware of any improper use of ScienceLogic Trademarks, including infringement or counterfeiting by third parties, report them to ScienceLogic’s legal department immediately. Report as much detail as possible about the misuse, including the name of the party, contact information, and copies or photographs of the potential misuse.
Questions?

If you have questions or would like further information regarding ScienceLogic Trademarks or these Guidelines, please contact ScienceLogic’s Marketing Department at:

Address:ScienceLogic Marketing Department
ScienceLogic
Four South of Market
11955 Democracy Drive
13th Floor
Reston, Virginia 20190
United States of America
Fax:571-336-8000
Phone:800-SCI-LOGIC
Email:trademarks(at)scienceLogic.com

Last updated March 29, 2010

ScienceLogic Trademark List

Below is a list of trademarks and service marks that should be credited to ScienceLogic, Inc. The ® and TM symbols reflect the trademark registration status in the U.S. Patent and Trademark Office and may not be appropriate for materials to be distributed outside the United States.

Trademarks:

  • ScienceLogic™
  • EM7™
  • Simplify IT™
  • Transforming IT Management™
  • Dynamic Application™
  • Relational Infrastructure Management™
  • EM7 G1™
  • EM7 G2™
  • EM7 G3™
  • EM7 Integration Server™
  • E1500 EM7 All-in-one Management System™
  • E2500 EM7 All-in-one Management System™
  • E4500 EM7 All-in-one Management System™
  • E6500 EM7 All-in-one Management System™
  • E6500EX EM7 All-in-one Management System™
  • D2500 EM7 Database™
  • D4500 EM7 Database™
  • D6500 EM7 Database™
  • D6500EX EM7 Database™
  • A1500 EM7 Application Server™
  • A2500 EM7 Application Server™
  • C500 EM7 Remote Collector Server™
  • C1500 EM7 Remote Collector Server™
  • C2500 EM7 Remote Collector Server™
  • C4500 EM7 Remote Collector Server™
  • EM7 G3 Database Server 2500™
  • EM7 G3 Database Server 2500 – High Availability™
  • EM7 G3 Database Server 5000™
  • EM7 G3 Database Server 5000 – High Availability™
  • EM7 G3 Database Server 10000™
  • EM7 G3 Database Server 10000 – High Availability™
  • EM7 G3 Data Collector Unit 50 Virtual™
  • EM7 G3 Data Collector Unit 50™
  • EM7 G3 Data Collector Unit 100™
  • EM7 G3 Data Collector Unit 250™
  • EM7 G3 Data Collector Unit 500™
  • EM7 G3 Data Collector Unit 1000™
  • EM7 G3 Application Server 250™
  • EM7 G3 Application Server 500™
  • EM7 G3 Integration Server 250™
  • EM7 G3 Integration Server 500™
  • EM7 G3 Data Collector Unit 50 Virtual™
  • EM7 G3 Messaging Collector 50™
  • EM7 G3 Data Collector Unit 100™
  • EM7 G3 Messaging Collector 250™
  • EM7 G3 Messaging Collector 500™
  • EM7 G2 Database 2500™
  • EM7 G2 Database 4500™
  • EM7 G2 Database 4500EX™
  • EM7 G2 Database 2500 – Disaster Recovery™
  • EM7 G2 Database 4500 – Disaster Recovery™
  • EM7 G2 Database 4500EX – Disaster Recovery™
  • EM7 G2 Collector 50V™
  • EM7 G2 Collector 500™
  • EM7 G2 Collector 1500™
  • EM7 G2 Collector 2500™
  • EM7 G2 Collector 50V – Redundant™
  • EM7 G2 Collector 500 – Redundant™
  • EM7 G2 Collector 1500 – Redundant™
  • EM7 G2 Collector 2500 – Redundant™
  • EM7 G2 Application Server 1500™
  • EM7 G2 Application Server 2500™
  • EM7 G2 Application Server 1500 – Redundant™
  • EM7 G2 Application Server 2500 – Redundant™

Privacy Policy

Last Updated: December 8, 2023
ScienceLogic, Inc. (“ScienceLogic,” “we,” “our” or “us”) is committed to protecting the privacy and security of personal information entrusted to us by our customers, by our business partners and prospective customers, and by visitors on websites owned or operated by us that link to this Privacy Policy, including but not limited to https://www.sciencelogic.com, http://my.sciencelogic.com, http://community.sciencelogic.com and http://support.sciencelogic.com (collectively, our “Websites”). This Privacy Policy explains the policies and practices of ScienceLogic, Inc (and its affiliates listed below) (collectively, “ScienceLogic,” “we” or “us”) regarding collection of information from and about individual persons, and it describes how ScienceLogic uses, stores, processes and discloses such information (all of which we refer to as our “privacy practices”).

This Privacy Policy also describes the privacy practices of the following affiliates of ScienceLogic, Inc: ScienceLogic Australia Pty Ltd, ScienceLogic Canada Ltd, ScienceLogic Ireland Ltd, ScienceLogic Singapore Pty Ltd, ScienceLogic Taiwan Co. Ltd, ScienceLogic Ltd, Restorepoint Ltd, ScienceLogic Federal Solutions LLC, ScienceLogic AIOps India Private Limited. Each ScienceLogic affiliate is solely responsible for its own adherence to the privacy practices described below.

This Privacy Policy applies to each of the ScienceLogic-branded websites that display or link to this Privacy Policy. Unless otherwise indicated in the applicable website, each website that is subject to this Privacy Policy is operated by ScienceLogic, Inc.

ScienceLogic sometimes receives, collects, stores and processes certain personal information from individuals in the European Union or European Economic Area (“EU”), in the United Kingdom (“UK”) or Switzerland, and ScienceLogic endeavors to treat all such information as required by the EU’s General Data Protection Regulation (EU GDPR) or the UK’s General Data Protection Regulation (UK GDPR), or Swiss Federal Act on Data Protection (FADP), respectively. If you are an EU, UK or Swiss resident or other individual whose personal information is subject to European data protection law, you have certain rights with respect to your personal information, and additional terms of this Privacy Policy apply to you and to your personal information. Please visit the section below entitled “ScienceLogic’s GDPR Privacy Statement” which also contains ScienceLogic Inc.’s Data Privacy Framework Notice.

Information that We Collect & Sources of Information

Some information collected by ScienceLogic, like name, address, and phone number, is capable of identifying an individual (“Personal Information”). Information about an individual that is associated with their Personal Information is also considered Personal Information.

This Privacy Policy does not limit collection, use, processing, storage or disclosure of data that does not constitute Personal Information.

When you visit our Websites, we may collect two types of information: (1) Personal Information that you choose to enter and submit to us, including your name, email address and interests, and (2) general user information, including your IP address, the type of browser you use, and the referrer ID, that we may collect automatically using technologies such as cookies on our Websites. We typically take general user information and aggregate it with information from other users. We analyze this information to help ensure that our Websites accommodate the widest number of user preferences. In some cases, if you choose not to provide us with requested information or opt out of collection of this information, you may not be able to access all of such Website’s content or services.

We may also obtain your information from third-party sources in accordance with law, such as through your participation at trade shows or through third-party data sources.

How We Use Your Personal Information

In general, we use Personal Information in order to:

  • provide and improve our Websites;
  • conducting our business relationship
  • performing contractual obligations;
  • provide you with a better, more personal experience on our Websites;
  • respond to your requests for information and support
  • provide you with products and services
  • communicating with you through the community and permitting others to communicate with you in line with the settings you choose; and
  • provide you with additional information that may be of interest, including marketing materials from us.

Cookies

Like most other commercial websites, we use standard “cookie” technology and web server logs to collect information about how our Websites are used. A cookie is a small data file that is stored by your web browser on your hard drive. A cookie file can contain information such as a user ID that the site uses to track the pages you’ve visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites. By using cookies, we are able to recognize you when you revisit our Websites, and to remember certain information provided by you, such as your contact information. Some parts of our Websites use cookies to track user traffic patterns, which helps us determine the usefulness of our Website information to you and to see how effective our navigational structure is in helping you reach that information. We do not correlate this information with data about individual users, nor do we sell this information to any third party.

If you prefer not to receive cookies on our Websites, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. If you refuse cookies on our Websites you may not be able to access all of such Website’s content or services.

Disclosure of Your Personal Information

We may disclose your Personal Information to:

  • our business partners, suppliers and sub-contractors for the performance of any contract we enter into with you, for example we engage third parties to help deliver our services, to send you marketing and surveys, for data analysis and to operate our support community if you choose to participate in it (which is up to you);
  • other professional advisers (including accountants and lawyers) that assist us in carrying out our business activities;
  • police and other law enforcement agencies in connection with the prevention and detection of crime; and
  • third parties if we are under a duty to disclose or share your Personal Information in order to comply with any legal obligation or instructions of a regulatory body (including in connection with a court order), or in order to enforce or apply the terms of any agreements we have with or otherwise concerning you (including agreements between you and us) or to protect our rights, property or safety of our clients, employees or other third parties.

We may also disclose your Personal Information to other third parties, for example:

  • in the event that we sell or buy any business or assets we may disclose your Personal Information to the prospective seller or buyer of such business or assets; and
  • if we or substantially all of our assets are acquired by a third party (or are subject to a reorganization within our corporate group), Personal Information held by us will be one of the transferred assets.

If you choose to participate in our online support community, the Personal Information that you post will be shared in line with the options you can choose as part of the settings available to you when you participate in the community. ScienceLogic may provide aggregated statistics about users to third parties, but such information will be aggregated so that it does not identify any particular individual or company.

Choice to Opt-Out

We may periodically send you relevant ScienceLogic and industry information. If you no longer wish to continue receiving such information, please contact ScienceLogic’s Marketing Department as described in the subsection entitled “Enforcement” below and let us know. Alternately, you can also opt-out of receiving marketing e-mails from us at any time by following the opt-out instructions provided on every e-mail. If you choose to participate in our online support community, the settings available to you on the site contain options for you to control how your Personal Information is used, as well as an opt-out. In addition, you may request that ScienceLogic modify or delete your registered Personal Information by contacting ScienceLogic’s Marketing Department as described in the subsection entitled “Enforcement” below. However, if you are a ScienceLogic customer, please note that we will continue sending you notices and important information affecting your account and our products and services.

Security

ScienceLogic uses reasonable security measures designed to safeguard the Personal Information we collect. Despite security measures employed by ScienceLogic, you should be aware that it is impossible to guarantee absolute security with respect to Personal Information sent through the Internet.

Links to Third Party Sites

Our Websites may contain links to third-party websites for your convenience and information. If you access those links, you will leave the ScienceLogic Websites. ScienceLogic provides these links merely as a convenience and ScienceLogic does not endorse or accept any responsibility for the content or the use of such websites, even if they contain a ScienceLogic logo. ScienceLogic does not control these third-party Websites or their privacy practices, which may differ from ScienceLogic’s privacy practices. The Personal Information you choose to provide to, or that is collected by these third-party websites, is not covered by the ScienceLogic Privacy Policy. We encourage you to review the privacy policy of any third-party Website before submitting your Personal Information to such Website.

Modifications

We may modify this Privacy Policy without prior notice. In the event we update or modify this Privacy Policy, we will notify you of any updates or modifications as required by applicable law. We advise you to review this Privacy Policy occasionally. Your continued use of our Websites subsequent to ScienceLogic’s notice of modification of this Privacy Policy shall constitute your acceptance of the modified Privacy Policy.

Enforcement

If you feel that ScienceLogic or any of our partners, representatives or employees, is violating this Privacy Policy, or if you have any questions or concerns regarding this Privacy Policy or ScienceLogic’s treatment of Personal Information, please contact us via e-mail at privacy@sciencelogic.com, or by postal mail at:

ScienceLogic, Inc.
Attention: Data Protection Officer
Four South of Market
11955 Democracy Drive
13th Floor
Reston, Virginia 20190
United States

ScienceLogic’s GDPR Privacy Statement

Application

This section of our privacy policy applies to Personal Information which we hold in connection with our business operations in the EU, EEA and UK to which the EU and UK GDPR applies.

General

Personal Information subject to the EU GDPR, UK GDPR or Swiss FADP, as the case may be, will be treated in accordance with this Privacy Policy except as otherwise required by law. If there is any conflict between the requirements of the EU GDPR, UK GDPR or Swiss FADP and the privacy practices described in the other portions of this Privacy Policy, ScienceLogic will abide by legal requirements in those circumstances.
What Personal Information do we hold about you and what do we hold it for?

We collect Personal Information in two main categories and use it, as described below:

Information of Customers and Business Partners:

Type of informationPurposeLegal basis
Contact information of personnel of our business customers and business partners.Conducting our business relationship, performing contractual obligations and providing support and information regarding our customers’ use of our products and services.Our legitimate business interests as a vendor or service provider to manage our relationship.Where relevant, performance of our contract with you.
Personal Information of our prospective business customers and business partners.Communicating with these individuals as necessary to conduct such negotiations.Our legitimate business interests as a prospective vendor or service provider and/or prospective contract partner.
Personal Information that you choose to post if you participate in our support communityCommunicating with you through the community and permitting others to communicate with you in line with the settings you chooseOur legitimate business interests as a vendor or service provider to provide this service to make the support community available to you.

We may also rely on your consent where you have provided it to us.

  • Where we have a contractual relationship with an organization, we will store this information throughout the course of our contractual business relationship and for a reasonable time following its end (linked to the applicable legal time limit for bringing claims under the contract).
  • Where we hold Personal Information that you post in participating in our support community, we will retain this information so long as needed for the purposes it was collected or processed and in accordance with our data retention policy.
  • Where dealing with prospective customers or partners, we will retain this information so long as needed for the purposes it was collected or processed and in accordance with our data retention policy. If the individual and/or his/her organization becomes a customer or business partner, his/her Personal Information is treated as described above.

Marketing Information

Type of informationPurposeLegal basis
Personal Information regarding personnel within organizations to whom ScienceLogic wishes to market its products and services.

We may receive that information either directly or from third parties.

This information may include names, email and postal addresses, phone numbers, organization name, job title and information regarding the individual’s organization, such as the organizations business needs that may indicate why ScienceLogic’s products and services would be beneficial or desirable.

Sending marketing and business development communications to individuals.Our legitimate business interests as a prospective services provider.

We may also rely on your consent where you have provided it to us.

Personal Information of our prospective business customers and business partners during negotiations of business relationships and contract negotiations.Communicating with these individuals as necessary to conduct such negotiations.Our legitimate business interests as a prospective vendor or service provider and/or prospective contract partner.
  • We will store Personal Information for marketing purposes only for so long as we reasonably believe that the individual remains a legitimate business prospect, not to exceed one (1) year following the last communication received from that individual.
  • We will store Personal Information for marketing purposes only for so long as we reasonably believe that the individual remains a legitimate business prospect, not to exceed one (1) year following the last communication received from that individual.
  • ScienceLogic also honors all opt-out requests receiving from individuals to whom we send marketing communications. Within our marketing emails, we provide instructions that inform individuals how to opt-out from future marketing emails, and we remove the Personal Information from our marketing lists regarding individuals who follow those opt-out procedures.

Who may we disclose your Personal Information to?

You agree that we may share your Personal Information with:

  • our business partners, suppliers and sub-contractors for the performance of any contract we enter into with you, for example we engage third parties to help deliver our services, to send you marketing and surveys, for data analysis and to operate our support community if you choose to participate in it (which is up to you);
  • other professional advisers (including accountants and lawyers) that assist us in carrying out our business activities;
  • police and other law enforcement agencies in connection with the prevention and detection of crime; and
  • third parties if we are under a duty to disclose or share your Personal Information in order to comply with any legal obligation or instructions of a regulatory body (including in connection with a court order), or in order to enforce or apply the terms of any agreements we have with or otherwise concerning you (including agreements between you and us) or to protect our rights, property or safety of our clients, employees or other third parties.

We may also disclose your Personal Information to other third parties, for example:

  • in the event that we sell or buy any business or assets we may disclose your Personal Information to the prospective seller or buyer of such business or assets; and
  • if we or substantially all of our assets are acquired by a third party (or are subject to a reorganization within our corporate group), Personal Information held by us will be one of the transferred assets.

If you choose to participate in our online support community, the Personal Information that you post will be shared in line with the options you can choose as part of the settings available to you when you participate in the community. ScienceLogic may provide aggregated statistics about users to third parties, but such information will be aggregated so that it does not identify any particular individual or company.

Where will we transfer your Personal Information?

We will process your Personal Information both within and outside the European Economic Area (EEA) and UK. Where we transfer personal data outside of the EEA or UK, we will implement appropriate and suitable safeguards to ensure that such Personal Information will be protected as required by applicable data protection law.
These measures generally include either: transferring Personal Information to countries that have been deemed to provide an adequate level of protection for Personal Information by the European Commission under the EU GDPR (Article 45(1));

  • transferring Personal Information where the recipient has agreed to a European Commission approved data transfer agreement in the form of the standard contractual clauses under the GDPR (Article 46(2)); or
  • transferring Personal Information where the recipient is Data Privacy Framework certified in the USA.

ScienceLogic Inc. has itself certified to the U.S. Department of Commerce that it adheres to the Data Privacy Framework Principles and further details about this are set out in our Data Privacy Framework Notice below.
Your rights

Where your Personal Information is processed in connection with our operations in the EU and UK, the EU and UK GDPR provides you certain rights with respect to your Personal Information.
These rights may only apply in certain circumstances and are subject to certain exemptions. Please see the table below for a summary of your rights.

Summary of your rights
Right of access to your personal informationYou have the right to receive a copy of your Personal Information that we hold about you, subject to certain exemptions.

Any access request is free of charge. We may require further information to respond to your request (for instance, evidence of your identity and information to enable us to locate the specific Personal Information you require).

Right to rectify your Personal InformationYou have the right to ask us to correct your Personal Information that we hold where it is incorrect or incomplete.
Right to erasure of your Personal InformationYou have the right to ask that your Personal Information be deleted in certain circumstances. For example (i) where your Personal Information is no longer necessary in relation to the purposes for which they were collected or otherwise used; (ii) if you withdraw your consent and there is no other legal ground for which we rely on for the continued use of your Personal Information; (iii) if you object to the use of your Personal Information (as set out below); (iv) if we have used your Personal Information unlawfully; or (v) if your Personal Information needs to be erased to comply with a legal obligation.
Right to restrict the use of your Personal InformationYou have the right to suspend our use of your Personal Information in certain circumstances. For example (i) where you think your Personal Information is inaccurate and only for such period to enable us to verify the accuracy of your Personal Information; (ii) the use of your Personal Information is unlawful and you oppose the erasure of your Personal Information and request that it is suspended instead; (iii) we no longer need your Personal Information, but your Personal Information is required by you for the establishment, exercise or defence of legal claims; or (iv) you have objected to the use of your Personal Information and we are verifying whether our grounds for the use of your Personal Information override your objection.
Right to data portabilityYou have the right to obtain your Personal Information in a structured, commonly used and machine-readable format and for it to be transferred to another organisation, where it is technically feasible. The right only applies where the use of your Personal Information is based on your consent or for the performance of a contract, and when the use of your Personal Information is carried out by automated (i.e. electronic) means.
Right to object to the use of your Personal InformationYou have the right to object to the use of your Personal Information in certain circumstances. For example (i) where you have grounds relating to your particular situation and we use your Personal Information for our legitimate interests (or those of a third party); and (ii) if you object to the use of your Personal Information for direct marketing purposes.
Right to withdraw consentYou have the right to withdraw your consent at any time where we rely on consent to use your Personal Information.
Right to complain to the relevant data protection authorityYou have the right to complain to the relevant data protection authority (which is the Information Commissioner’s Office in the UK and the Data Protection Commissioner in the Republic of Ireland), where you think we have not used your Personal Information in accordance with data protection law.

If you have questions?

If you wish to contact ScienceLogic with questions regarding your GDPR rights, or if you wish to exercise your rights under the GDPR (including those listed above), you may contact ScienceLogic at gdpr@sciencelogic.com.

Data Privacy Framework Notice

General

ScienceLogic, Inc. is committed to and complies with the EU-U.S., UK extension to the EU-U.S., and Swiss-U.S. Data Privacy Frameworks (“DPF”) as set forth by the U.S. Department of Commerce and the Data Privacy Framework Principles regarding the collection, use, and retention of personal information about you that is transferred from the United Kingdom (UK), European Union/European Economic Area (EU) or Switzerland (as applicable) to the U.S.

ScienceLogic, Inc. has certified to the Department of Commerce that it adheres to the Data Privacy Framework Principles and will ensure that they apply to all information about you that is subject to this privacy policy and is received from the UK, European Union or Switzerland.

For the purposes of enforcing compliance with the Data Privacy Framework Principles, ScienceLogic, Inc. is subject to the investigatory and enforcement authority of the US Federal Trade Commission. To learn more about the Data Privacy Framework, and to view ScienceLogic Inc.’s certification, please see here www.dataprivacyframework.gov.

If there is any conflict between the policies in this Privacy Policy and the Data Privacy Framework Principles, the Data Privacy Framework Principles will govern.

Types of Personal Information, what and how long we may hold it for and to whom it may be disclosed?

For more details, please refer to the relevant sections of this Privacy Policy above:

  • ‘What Personal Information do we hold about you and what do we hold it for?’
  • ‘Who may we disclose your Personal Information to?’

Your rights to access or limit the use/disclosure of your Personal Information

For more details, please refer to the ‘Your Rights’ section of this Privacy Policy above.

Third parties used by us

Under the EU-U.S., UK Extension to the EU-U.S., and Swiss-U.S. Data Privacy Frameworks, we are responsible for the processing of information about you that we receive from the UK, EU, and Switzerland and onward transfers to any third party which acts as our agent. We comply with the Data Privacy Framework Principles for onward transfers of that nature and remain liable in accordance with the Data Privacy Framework Principles if a third-party agent which we engage to process Personal Information for us does so in a way that is inconsistent with the Data Privacy Framework Principles, other than where we prove that we are not responsible for the event which gives rise to the damage.
Disclosures for National Security or Law Enforcement.

Under certain circumstances, we may be required to disclose your Personal Information in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
Complaints

In compliance with the Data Privacy Framework Principles, ScienceLogic, Inc. commits to resolve complaints about our collection or use of your Personal Information. UK, EU and Swiss individuals with inquiries or complaints regarding our Data Privacy Framework policy should first contact ScienceLogic, at:
ScienceLogic, Inc.
Attention: Data Protection Officer
Four South of Market
11955 Democracy Drive
13th Floor
Reston, Virginia 20190
Email: gdpr@sciencelogic.com

Independent recourse mechanism

For non-HR data:
In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, ScienceLogic, Inc. commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF to JAMS, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://www.jamsadr.com/DPF-Dispute-Resolution for more information or to file a complaint. The services of JAMS are provided at no cost to you.
For HR data:
ScienceLogic, Inc. also commits to cooperate with EU data protection authorities (DPAs), UK Information Commissioner’s Office (ICO) (and Gibraltar Regulatory Authority (GRA)), and the Swiss Federal Data Protection and Information Commissioner (FDPIC) and comply with the advice given by such authorities with regard to human resources data transferred from the EU, UK (including Gibraltar) and Switzerland in the context of the employment relationship.
Arbitration

Binding Arbitration is available under the Data Privacy Framework if you have first: (1) raised the claimed issue directly with ScienceLogic, Inc. and have given us an opportunity to resolve the issue within forty-five days; (2) made use of the independent recourse mechanism listed above; and (3) raised the issue through your local Data Protection Authority to the U.S. Department of Commerce and given the Department of Commerce an opportunity to use best efforts to resolve the issue within the timeframes set forth in the Letter from the International Trade Administration of the Department of Commerce.