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You've Nailed Incident detection, what about Incident Resolution?

June 3, 2020 | Rod Bagg

You probably care a lot about Mean Time To Detect (MTTD) and Mean Time To Resolve (MTTR). You're also no doubt familiar with monitoring, incident response, war rooms and the like. Imagine if you could automatically augment an incident detected by any monitoring, APM or tracing tool with details of root cause?

If you're reading this, you probably care a lot about Mean Time To Detect (MTTD) and Mean Time To Resolve (MTTR). You're also no doubt familiar with monitoring, incident response, war rooms and the like. Who of us hasn't been ripped out of bed or torn away from family or friends at the most inopportune times? I know firsthand from running world-class support and SRE organizations that it all boils down to two simple things: 1) all software systems have bugs and 2) It's all about how you respond. While some customers may be sympathetic to #1, without exception, all of them still expect early detection, acknowledgement of the issue and near-immediate resolution. Oh, and it better not ever happen again!

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Please don't make me structure logs!

June 27, 2019 | Rod Bagg

As either a developer or a member of a DevOps team, you have undoubtedly dealt with logs; probably lots and lots of messy logs. It's one of the first things we all look to when trying to get to the bottom of an issue and determine root cause.

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